Refund policy
Return & Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return most items within 30 days of delivery for a refund or exchange.
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
How to Request a Return
To start a return, please contact us at [your email address] with your order number and reason for return. We'll respond within 2 business days with instructions on how to proceed.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly sent. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund.
Faulty or Incorrect Items
If you've received a faulty, damaged, or incorrect item, please contact us within 14 days of delivery. We'll arrange a replacement or full refund at no cost to you, including return postage.
Non-Returnable Items
The following items cannot be returned:
- Items that have been fitted, modified, or used
- Custom or made-to-order products
- Items returned outside the 30-day window without prior agreement
Your Statutory Rights
As a UK consumer, your statutory rights are not affected by this policy. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or unfit for purpose.
Contact Us
For any return or refund queries, please contact us at: 📧info@rearseatconversion.com